Close all customer issues
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"Customers don't expect you to be perfect. They do expect you to fix things when they go wrong."

Donald Porter

Hear and resolve problems.

It costs much more to acquire a new customer than to keep an existing one.

But too often negative customer feedback that has a problem attached falls through the cracks, leading to an unhappy or lost customer and negative online reviews.

Using Flow's advanced service recovery module, customer issues are surfaced from their feedback and instantly sent to your relevant team members.

Flow CX
Close the loop

Flow ensures that every issue is followed through to resolution - closing the loop.

Closed loop ticketing ensures you follow up on every customer problem so nothing falls through the cracks.

Your customers know they have been listened to and you will see the results.

Flow CX
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